{"id":29,"date":"2020-06-10T13:20:03","date_gmt":"2020-06-10T13:20:03","guid":{"rendered":"http:\/\/www.definox.com\/en\/?page_id=29"},"modified":"2024-09-27T13:28:20","modified_gmt":"2024-09-27T13:28:20","slug":"our-customer-support","status":"publish","type":"page","link":"https:\/\/www.definox.com\/en\/solutions\/our-customer-support\/","title":{"rendered":"Our support"},"content":{"rendered":"\n
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the steps<\/h2>\n\n\n\n
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1<\/div>

Understanding you<\/h3>
We have been partners with industries for over fifty years. Today, supporting you<\/strong> (Services) consists primarily of understanding the complexity of your projects and clearly expressing your needs<\/strong>. Our relationship of trust is built in the exchange. It starts by understanding the issues involved. From there, sustainable solutions are born.

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2<\/div>

Advising you<\/h3>
Our dedicated teams can perform audits<\/strong> to help you choose the best technical, environmental and economical options (Group environment respect). Using your factory layout plans, on site visits or computer-generated 3D, our experts advise you on the most performant machinery available from installers and integrators.<\/div><\/div><\/div>\n\n\n\n
3<\/div>

Long term support<\/h3>
One of our added values consists of improving your processes and machinery <\/strong>(Group\/ quality engagement) regarding your development and needs. We always adapt to your organization, your facilities, and changes in hygienic standards and certifications (compliance with standards). Our support prioritizes the customers\u2019 independence and the optimization of their production. Technical reliability, transparence and pricing relevance inspire our mutual trust.<\/div><\/div><\/div>\n\n\n\n
4<\/div>

Simplifying your maintenance<\/h3>
Our deep understanding of our customers\u2019 needs allows us to facilitate maintenance <\/strong>(Services\/Maintenance). That\u2019s why innovation is always linked to simplification. Our solutions are easy to use, pedagogic and bespoke: Color coded for the technicians, integrated maintenance logs, seal-less valves, modular components. With one click you can find a manual, a reference or a disassembly video. Discover how maintenance is simplified with the ID application (Services \/ Innovation)\u00a0<\/div><\/div><\/div>\n\n\n\n
5<\/div>

Training you<\/h3>
Our trainings (Services\/Training) are adapted to participants from different fields. They allow line operators to discover the essential functions of certain processes that improve maintenance service. Our distributoers also follow our training programs and deepen their knowledge on a regular basis.\u00a0
Your training program should be efficient and adapted to your needs. Our teams are ready to respond to your expectations, don\u2019t hesitate to contact them.<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Are you ready to optimize your process ?<\/p>\n\n <\/div>\n\n

\n\n \n\n Contact the sales department\n <\/a>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n<\/div>\n\n\n
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All over the world, DEFINOX makes our technical teams, engineers and experts available to you. 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