{"id":2958,"date":"2024-01-08T15:54:13","date_gmt":"2024-01-08T15:54:13","guid":{"rendered":"https:\/\/www.definox.com\/en\/?p=2958"},"modified":"2024-09-26T14:50:56","modified_gmt":"2024-09-26T14:50:56","slug":"definox-safety-at-the-heart-of-the-customer-process","status":"publish","type":"post","link":"https:\/\/www.definox.com\/en\/definox-safety-at-the-heart-of-the-customer-process\/","title":{"rendered":"DEFINOX, safety at the heart of the customer process"},"content":{"rendered":"\n
<\/div>\n\n\n\n

Training, preventive maintenance, awareness-raising on the use of tools, support for sales staff, and project managers upstream – all these activities are of crucial importance in maintaining and ensuring the maximum safety of Definox valves.<\/strong><\/p>\n\n\n\n

We spoke to Herv\u00e9 Richard, Customer Service Manager at Definox and the person responsible for these activities.<\/strong><\/p>\n\n\n\n

First of all, can you tell us about your role within DEFINOX?<\/h2>\n\n\n\n

As Customer Service Manager at Definox since 2017, my fields of action are diverse and varied, but all converge towards helping customers use our valves.<\/p>\n\n\n\n

I’m involved not only in answering customers’ questions, but also in three other areas: preventive maintenance, the management of non-conformities and, lastly, training. These three subjects are directly linked to the safe use and maintenance of our equipment.<\/p>\n\n\n\n

Definox is renowned for the quality of its valves, which are 100% maintainable.
However, it is our responsibility to ensure the safety of people throughout the processes, from installation to dismantling of our powerful valves and actuators. Definox is renowned for the quality of its valves, which are 100% maintainabl<\/a>e<\/a>. As a result, we pay particular attention to the education and training of the users of our valves.<\/p>\n\n\n\n

What measures has DEFINOX put in place to ensure safe operations on the customer’s premises?<\/h2>\n\n\n\n

Definox places the utmost importance on safety. It is integrated into the design of the valve and throughout the assembly and maintenance phases.<\/p>\n\n\n\n

In the event of a maintenance requirement, our after-sales technicians will only intervene once they have received the prevention plan duly completed by the customer. This plan specifies essential information such as the environments, the risks involved and the equipment on site. The customer’s signature on this prevention plan attests to the safe feasibility of the intervention by a Definox technician.<\/p>\n\n\n\n

We have the right equipment to handle risky areas. In addition to the tool cases and the press, we have handling systems to extract valves that are difficult to access, in complete safety for our teams and line operators. Specifically, an electrical device has been installed to effortlessly manoeuvre the press, which can weigh up to 130 kg. The aim of this initiative is to eliminate dependence on the customer for loading and unloading the press from the truck. Nothing is left to chance.<\/p>\n\n\n\n

You mentioned that DEFINOX valves are designed with safety in mind. What safety features are built into the products?<\/h2>\n\n\n\n

In addition to the precautions mentioned above, our Definox products incorporate tried and tested safety systems:<\/p>\n\n\n\n