{"id":7687,"date":"2023-12-18T14:47:10","date_gmt":"2023-12-18T14:47:10","guid":{"rendered":"https:\/\/www.definox.com\/?p=7687"},"modified":"2024-09-25T08:49:14","modified_gmt":"2024-09-25T08:49:14","slug":"definox-la-securite-au-coeur-du-processus-client","status":"publish","type":"post","link":"https:\/\/www.definox.com\/blog\/definox-la-securite-au-coeur-du-processus-client\/","title":{"rendered":"Definox, la securite au coeur du processus client"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Formation, maintenance pr\u00e9ventive, sensibilisation \u00e0 l\u2019utilisation de l\u2019outillage, accompagnement des commerciaux et des charg\u00e9s d\u2019affaires en amont, toutes ces \u00e9tapes rev\u00eatent une importance cruciale dans le maintien et la transmission d\u2019une s\u00e9curit\u00e9 maximale des vannes Definox.<\/strong><\/p>\n\n\n\n<p><strong>\u00c9change avec Herv\u00e9 Richard, Responsable Service Client chez Definox et garant de cette transmission.<\/strong><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">TOUT D&rsquo;abord, pouvez-vous nous \u00e9clairer sur votre r\u00f4le au sein de definox ?<\/h2>\n\n\n\n<p>En qualit\u00e9 de Responsable Service Client chez Definox depuis 2017, mes champs d\u2019actions sont divers et vari\u00e9s, mais tous convergent vers l\u2019assistance du client dans l\u2019utilisation de nos vannes.<\/p>\n\n\n\n<p>J\u2019interviens non seulement dans la r\u00e9ponse aux questions des clients, mais \u00e9galement dans trois autres domaines : la maintenance pr\u00e9ventive, la gestion des non-conformit\u00e9s et enfin, les formations ; ces trois sujets sont directement li\u00e9s \u00e0 une utilisation et une maintenance s\u00e9curitaire de nos \u00e9quipements.<\/p>\n\n\n\n<p>Definox est r\u00e9put\u00e9e pour la qualit\u00e9 de ses vannes, caract\u00e9ris\u00e9es par leur sp\u00e9cificit\u00e9 <a href=\"https:\/\/www.definox.com\/blog\/la-reparabilite-lexigence-des-industriels\/\" target=\"_blank\" rel=\"noreferrer noopener\">100 % maintenable<\/a>. Cependant, il est de notre responsabilit\u00e9 d&rsquo;assurer la s\u00e9curit\u00e9 des personnes tout au long du processus, de l&rsquo;installation au d\u00e9montage de nos vannes et des actionneurs puissants. Certaines interventions peuvent s&rsquo;av\u00e9rer complexes, voire dangereuses. Par cons\u00e9quent, nous accordons une vigilance particuli\u00e8re \u00e0 l\u2019\u00e9ducation et \u00e0 la formation des utilisateurs de nos vannes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quelles sont les mesures mises en place par DEFINOX pour assurer des interventions en toute s\u00e9curit\u00e9 chez le client ?<\/h2>\n\n\n\n<p>Definox accorde une importance primordiale \u00e0 la s\u00e9curit\u00e9. Elle est int\u00e9gr\u00e9e d\u00e8s la conception de la vanne et tout au long des phases de montage et de maintenance.<\/p>\n\n\n\n<p>En cas de demande de maintenance, nos techniciens SAV n&rsquo;interviennent qu&rsquo;apr\u00e8s r\u00e9ception du plan de pr\u00e9vention d\u00fbment compl\u00e9t\u00e9 par le client. Ce plan pr\u00e9cise les informations essentielles telles que les environnements, les risques encourus et le mat\u00e9riel sur place. La signature du client sur ce plan de pr\u00e9vention atteste de la faisabilit\u00e9 s\u00e9curis\u00e9e de l&rsquo;intervention par un technicien Definox.<\/p>\n\n\n\n<p>Nous disposons de mat\u00e9riel adapt\u00e9 pour atteindre les zones risqu\u00e9es. En compl\u00e9ment des mallettes d&rsquo;outillage et de la presse, nous avons des syst\u00e8mes de manutention permettant d&rsquo;extraire les vannes difficiles d&rsquo;acc\u00e8s, en toute s\u00e9curit\u00e9 pour nos \u00e9quipes et les op\u00e9rateurs de ligne. De mani\u00e8re sp\u00e9cifique, un dispositif \u00e9lectrique a \u00e9t\u00e9 install\u00e9 pour man\u0153uvrer sans effort la presse dont le poids peut atteindre 130 kg. Cette initiative vise \u00e0 \u00e9liminer la d\u00e9pendance envers le client pour le chargement et le d\u00e9chargement de la presse du camion. Rien n\u2019est laiss\u00e9 au hasard.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vous avez mentionn\u00e9 la prise en compte de la s\u00e9curit\u00e9 d\u00e8s la conception des vannes DEFINOX. Quels sont les dispositifs de s\u00e9curit\u00e9 int\u00e9gr\u00e9s aux produits ?<\/h2>\n\n\n\n<p>En compl\u00e9ment des pr\u00e9cautions mentionn\u00e9es pr\u00e9c\u00e9demment, nos produits Definox int\u00e8grent des syst\u00e8mes de s\u00e9curit\u00e9 \u00e9prouv\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>en cas de pression dans la ligne, la fixation par ba\u00efonnette sur les gares de raclage s\u00e9curise le d\u00e9montage,<\/li>\n\n\n\n<li>les colliers clamp de fixation utilis\u00e9s sur les syst\u00e8mes de raclage sont \u00e9quip\u00e9s de capteurs de d\u00e9tection du racleur,<\/li>\n\n\n\n<li>les vannes de non-m\u00e9lange VEOX int\u00e8grent, en standard, un carter de protection en lanterne.<br><\/li>\n<\/ul>\n\n\n\n<p>Nous fournissons automatiquement des notices et des guides pour manipuler en toute s\u00e9curit\u00e9 les diff\u00e9rents outillages Definox, et expliquant les proc\u00e9dures de montage et de d\u00e9montage.<\/p>\n\n\n\n<p>Les clients ont \u00e9galement acc\u00e8s \u00e0 de nombreuses ressources vid\u00e9o sur nos sites internet, notre cha\u00eene YouTube, ou encore l&rsquo;application de r\u00e9alit\u00e9 augment\u00e9e \u00ab\u00a0Definox id\u00a0\u00bb. Ces supports d\u00e9taillent, pas \u00e0 pas, les s\u00e9quences de d\u00e9montage, le remplacement des pi\u00e8ces d&rsquo;usure et le remontage des vannes et syst\u00e8mes de raclage.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"508\" src=\"https:\/\/www.definox.com\/app\/uploads\/2023\/12\/Baionnette-Starmotion-1024x508.png\" alt=\"Fixation par ba\u00efonnette sur les gares de raclage\" class=\"wp-image-7698\" srcset=\"https:\/\/www.definox.com\/app\/uploads\/2023\/12\/Baionnette-Starmotion-1024x508.png 1024w, https:\/\/www.definox.com\/app\/uploads\/2023\/12\/Baionnette-Starmotion-300x149.png 300w, https:\/\/www.definox.com\/app\/uploads\/2023\/12\/Baionnette-Starmotion-768x381.png 768w, https:\/\/www.definox.com\/app\/uploads\/2023\/12\/Baionnette-Starmotion-35x17.png 35w, https:\/\/www.definox.com\/app\/uploads\/2023\/12\/Baionnette-Starmotion.png 1390w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>L&rsquo;accompagnement en amont de l&rsquo;installation par nos commerciaux et charg\u00e9s d&rsquo;affaires permet une anticipation des besoins du client, tant en termes d&rsquo;outillages que de formation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Concernant la certification Qualiopi, en quoi cela repr\u00e9sente-t-il un gage de qualit\u00e9 et de r\u00e9f\u00e9rence pour DEFINOX ?<\/h2>\n\n\n\n<p>La certification Qualiopi constitue un marqueur de qualit\u00e9 pour nos clients, entrainant une r\u00e9vision compl\u00e8te de notre processus de formation.<\/p>\n\n\n\n<p>Cette certification nous oblige \u00e0 nous adapter continuellement aux besoins des utilisateurs, incluant l&rsquo;enrichissement du contenu p\u00e9dagogique, l&rsquo;accueil des personnes handicap\u00e9es, l&rsquo;\u00e9volution des supports pour une meilleure lisibilit\u00e9, et une adaptation rapide pour satisfaire nos clients. Nous int\u00e9grons et suivons \u00e9galement les formateurs dans ce processus.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.definox.com\/services\/formations-personnalisables\/\">Notre offre de formatio<\/a><a href=\"https:\/\/www.definox.com\/services\/formations-personnalisables\/\" target=\"_blank\" rel=\"noreferrer noopener\">n<\/a>, adaptable en fonction des types de vannes et des enjeux identifi\u00e9s, peut \u00eatre dispens\u00e9e sur le site du client ou chez Definox.<\/p>\n\n\n\n<p>Les enjeux environnementaux et le caract\u00e8re 100 % maintenable de nos vannes sont directement li\u00e9s, incitant ainsi Definox \u00e0 accompagner ses clients pour une meilleure compr\u00e9hension du fonctionnement du mat\u00e9riel.<\/p>\n\n\n\n<p>Bien que toutes les modalit\u00e9s soient envisageables sur le site Definox, dans une salle de formation \u00e9quip\u00e9e \u00e0 cet effet, avec tout le mat\u00e9riel n\u00e9cessaire, nous avons d\u00fb faire preuve d&rsquo;agilit\u00e9.<\/p>\n\n\n\n<p>La situation sanitaire particuli\u00e8re de 2020 nous a pouss\u00e9 \u00e0 adapter nos process en introduisant des vid\u00e9os de maintenance, des sessions de formation en visioconf\u00e9rence \u00e0 distance, et en renfor\u00e7ant notre \u00e9quipe avec des formateurs bilingues, afin de poursuivre notre module de formation \u00e0 l&rsquo;international.<\/p>\n\n\n\n<p>Avec le bureau d&rsquo;\u00e9tudes, nous restons attentifs aux retours du terrain pour am\u00e9liorer la s\u00e9curit\u00e9 de nos produits et de nos supports d&rsquo;informations.<\/p>\n\n\n\n<p>En r\u00e9sum\u00e9, chez Definox, nous nous engageons dans une d\u00e9marche constante d&rsquo;am\u00e9lioration pour \u00eatre garant d\u2019une s\u00e9curit\u00e9, en fonction de l&rsquo;\u00e9volution des m\u00e9tiers de terrain.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-definox-card-grid card-grid alignfull\"><div class=\"container\"><div class=\"card-grid__items\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-definox-card-grid card-grid alignfull\"><div class=\"container\"><div class=\"card-grid__items\">\n<div class=\"wp-block-definox-key-number-icon-card icon-card icon-card--key-number-icon-card\"><div class=\"icon-card__content\">\n<p class=\"icon-card__number\">33<\/p>\n\n\n\n<p class=\"icon-card__description\">interventions de maintenance pr\u00e9ventive<\/p>\n\n\n\n<svg class=\"wp-block-matiere-noire-svg-icons icon icon-card__image\" width=\"20\" height=\"20\"><use href=\"#icon-assistance\"><\/use><\/svg>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-definox-key-number-icon-card icon-card icon-card--key-number-icon-card\"><div class=\"icon-card__content\">\n<p class=\"icon-card__number\">3,9 \/ 4<\/p>\n\n\n\n<p class=\"icon-card__description\">indice de satisfaction des interventions de maintenance<\/p>\n\n\n\n<svg class=\"wp-block-matiere-noire-svg-icons icon icon-card__image\" width=\"20\" height=\"20\"><use href=\"#icon-technologie\"><\/use><\/svg>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-definox-key-number-icon-card icon-card icon-card--key-number-icon-card\"><div class=\"icon-card__content\">\n<p class=\"icon-card__number\">158<\/p>\n\n\n\n<p class=\"icon-card__description\">nombre de stagiaires form\u00e9s en 2022<\/p>\n\n\n\n<svg class=\"wp-block-matiere-noire-svg-icons icon icon-card__image\" width=\"20\" height=\"20\"><use href=\"#icon-egalite__bis\"><\/use><\/svg>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-definox-card-grid card-grid alignfull\"><div class=\"container\"><div class=\"card-grid__items\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-definox-card-grid card-grid alignfull\"><div class=\"container\"><div class=\"card-grid__items\"><\/div><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-definox-card-grid card-grid alignfull\"><div class=\"container\"><div class=\"card-grid__items\"><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Formation, maintenance pr\u00e9ventive, sensibilisation \u00e0 l\u2019utilisation de l\u2019outillage, accompagnement des commerciaux et des charg\u00e9s d\u2019affaires en amont, toutes ces \u00e9tapes rev\u00eatent une importance cruciale dans le maintien et la transmission d\u2019une s\u00e9curit\u00e9 maximale des vannes Definox. \u00c9change avec Herv\u00e9 Richard, Responsable Service Client chez Definox et garant de cette transmission. TOUT D&rsquo;abord, pouvez-vous nous \u00e9clairer&#8230;<\/p>\n","protected":false},"author":3,"featured_media":7738,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[1],"tags":[],"class_list":["entry","entry--7687","entry--type-post","entry--status-publish","entry--author-nsagotlucas","entry--format-standard","has-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Definox, la securite au coeur du processus client - Definox<\/title>\n<meta name=\"description\" content=\"Formation, maintenance pr\u00e9ventive, sensibilisation \u00e0 l\u2019utilisation de l\u2019outillage, toutes ces \u00e9tapes rev\u00eatent une importance cruciale dans le maintien et la transmission d\u2019une s\u00e9curit\u00e9 maximale des vannes Definox.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.definox.com\/blog\/definox-la-securite-au-coeur-du-processus-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Definox, la securite au coeur du processus client - 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